🎉 How to Book Your Bouncy Castle

Booking with us is quick and easy – just follow these simple steps:

1. Browse & Choose Your Castle

Visit our website and explore the wide range of bouncy castles, obstacle courses, and party extras.
Click into any product to view sizes, prices, and availability.

2. Check Your Date

Use the availability checker on your chosen product to make sure it’s free for your event date.

3. Book Online

Once you’ve found the perfect inflatable:

  • Click “Book Now”
  • Fill in your details
  • Select your delivery date
  • Add any extras you’d like

4. Secure Your Booking

Confirm your booking with a small deposit (or full payment if preferred).
You’ll receive an instant confirmation email with all your details.

5. Get Ready for Delivery 🚚

We’ll be in touch before your event to confirm delivery timing.
All you need to do is:

  • Make sure the area is clear
  • Ensure good access for setup
  • Have a power point nearby

6. Enjoy the Fun! 🎈

We’ll deliver, set up, and secure everything safely.
All our inflatables are fully cleaned and tested before every hire.

7. Collection

We’ll return to pack everything away – no stress for you!

💡 Handy Tips

  • Book early during busy periods (Communions, Confirmations & summer)
  • Check product sizes carefully to ensure they fit your space
  • Add extras like slides, disco domes, or obstacle courses to level up your party

📞 Need Help?

If you’re unsure what to choose, we’re here to help!
Get in touch and we’ll recommend the perfect setup for your event.

🔁 Returns & Refund Policy

First Class Castles – Bouncy Castle Hire

📌 Overview

At First Class Castles, we provide inflatable hire services rather than physical goods for purchase. As such, our “returns” policy relates to cancellations, refunds, and service adjustments.

❌ Returns

Due to the nature of our services, physical returns are not applicable once an inflatable has been delivered, set up, or used.

💳 Cancellations & Refunds

✅ Standard Customer Cancellations

  • Cancellations made 48 hours or more before the scheduled delivery date may be eligible for:
    • A full refund, or
    • A booking credit for a future date
  • Cancellations made within 48 hours of delivery:
    • May be subject to a partial or no refund, depending on costs already incurred (logistics, staffing, transport)

📅 Peak Season Cancellation Policy (Communions & Confirmations)

Due to extremely high demand and limited availability during key calendar periods:

  • Bookings scheduled from mid-April to the end of May (Communion & Confirmation season) require a minimum of 28 days’ notice for cancellation
  • Cancellations made within 28 days of the booking date during this period:
    • May result in partial or no refund, depending on the ability to reallocate the booking slot

👉 This policy ensures fairness during our busiest period where demand significantly exceeds supply.

🌧️ Weather Policy (Important)

  • We understand Irish weather can be unpredictable
  • In cases of unsafe weather conditions (e.g. high winds, heavy rain):
    • We will offer:
      • A full refund, or
      • The option to reschedule your booking

👉 Safety decisions are made in line with EN14960 guidelines

🚫 On-the-Day Issues

If we are unable to deliver due to:

  • Unsafe setup conditions
  • Restricted or blocked access
  • Unsuitable surface

👉 A refund may not be issued if these conditions were not communicated in advance.

🔧 Faults or Equipment Issues

In the unlikely event of a fault:

  • We will aim to:
    • Repair or replace the unit quickly, or
    • Offer a partial or full refund where appropriate

⏱️ Refund Processing

  • Approved refunds are processed within 3–7 working days
  • Refunds will be issued via the original payment method where possible

📍 Service Area

We operate across:

  • Waterford
  • Wexford
  • Kilkenny
  • Cork (selected areas)

📞 Contact Us

For any cancellation or refund queries, please contact us:

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